Reimbursement Support Services

Reimbursement Support Services - Available in the U.S. and Canada

Expert, confidential support to ensure timely and successful reimbursement outcomes

Complimentary service for any purchase from our dedicated reimbursement support specialists

Pre-submission Package Review: 

  • North American experts
  • Success across a wide range of providers
  • 24-hour turn around

Our Services Include:

  • Evidence based claim support - assistance with pre-fitting assessments and finalizing treatment plans for pre-authorization requests
  • Document checklist & review services - comprehensive authorization checklists and document review of policies, service estimates and Explanation of Benefits (EOBs)
  • Billing & coding guidance - l-coding recommendations, suggested billing amounts, and/or state specific Medicare allowables
  • Denial review & appeal preparation - provide a full review of the denial letter, EOB, and policies to assist with preparing the appeal package
  • Additional support services - referring physician communications, service estimates, and supporting clinical justification


Upgrade to our total billing program

Our total billing program provides a complete billing service including:

  • Bills the payer through customer NPI and tax ID number
  • Compile all required medical documentation to substantiate medical necessity
  • Compile the insurance submission package
  • Submit prior authorization to the payer
  • Support any denial received and submit appeal to secure authorization to proceed with fitting
  • Submit claim for reimbursement
  • Follow through with the payer until reasonable payment is approved

Customer Requirements*:

  • Assist the patient with completing a Pre-fitting assessment via the Patient Care Pathway
  • Manage all clinical interaction with the patient
  • Provide access to referring physician to compile required medical documentation 
  • Collect any balance billed to the patient

* Addititonal terms and conditions may apply

To utilize Touch Bionics' reimbursement support services, contact one of our reimbursement specialists at 1-855-MY iLIMB, ext. 3 or email us at [email protected]

The responsibility for accurate coding lies with the patient care facility that selects a product and fits the patient. Touch Bionics' coding recommendations are based on our best judgement. These recommendations are open to revision based on additional information or changes in the L-code system.